The #1 Golf App


The application will not open and I’m getting a “Network Error, cannot find the host” message. Why is this happening?

The “Network Error” message typically appears when the application cannot make a connection to the data network that your phone uses. This could be because the area you are in has bad data signal or the data signal is not even connected. The GolfLogix application needs some form of internet connection to open properly. To make sure the phone is set up correctly, please follow the steps below:

In the upper left hand corner of your phones screen, you should see the signal bars, 3G or E (Edge) and your cell phone provider. Make sure you are connected to the 3G network or E (Edge) network. Please note: Edge networks are slower than 3G and it could have a very poor connection and the GolfLogix application may not open.

Also, to make sure you’re connecting to the best possible connections, please check to make sure your 3G network option is turn on. To do so, go to “Settings” > “General” >”Network” and make sure “Enable 3G” is turned On. Important: A 3G connections drains battery life faster.

How do I close the GolfLogix application?

The following is how to close the GolfLogix application on iPhone 3GS/4’s with the new OS 4 installed: On the Home screen, double-click your Home button. This should display a list of currently open applications. Press and hold the GolfLogix icon until it shakes and when released a minus symbol should appear on the top left of the GolfLogix icon. Click the minus symbol to close the application.

If you have an iPhone 3G with OS4 or any iPhone with OS 3 still installed, you only need to press the Home button while in GolfLogix to close the application.

How do I add & remove clubs from the “In My Bag” feature?

The following is how you add and remove clubs from the "In My Bag" feature.

1) To add clubs in the GolfLogix application, go into "Settings" and then go into "In My Bag". Next, press the "+" symbol in the upper right hand corner and type in the name of the club you wish to add, then press "Save".

2) To remove clubs in the GolfLogix application, , go into "Settings" and then go into "In My Bag". Next, press the blue ‘Edit ‘button on the top right of the screen, press the minus symbol to the left of the club you wish to delete and then press the red “Delete” button to the right of the club.

Is there any way to improve the battery life? I am unable to play a full round.

If you follow the suggestions below, you should be able to finish a 18 hole round with some battery life to spare. However, please keep in mind that whenever you use the GPS on your phone, it drains power to keep the signal active.

1) Change the brightness to 50% or lower, this drastically helps if you consistently have the phones’ screen on.

2) Lock your phone when yardages are not needed

3) After you’ve downloaded the course data, go into “Settings” > “General” > “Network” and turn off the “Enable 3G” option. After you changed the 3G option and re-opened the GolfLogix application, make sure to press “Yes” when it asks to resume the previous game played. The previous game played is the last course that was downloaded in GolfLogix.

Beyond the above suggestions, there is not much else you can do to drastically extend the battery life of any Smartphone. However, there are portable battery chargers available so you do not ever have to worry about battery life while on or off the golf course.

GolfLogix recommends the iMax battery charger, which can be purchased at www.golfgps.com/accessories . GolfLogix members get a special members discount on the portable battery charger.

How do I delete previous rounds that I played?

The following is how to delete rounds on the iPhone:

1) Open the GolfLogix Application, press the "Rounds" icon and go into "Previous Rounds".

2) Then in the previous rounds played screen, press the "Edit" button at the top right and press the minus symbol to the left of the round. And then press "Delete" on the right side of the round.

How do I edit a previous round that I played?

The following steps are how to edit previous rounds in the GolfLogix application:

1) Press the 'Rounds' icon on the bottom of the screen, then press the 'Previous Rounds' option and select which round you wish to edit.

2) Then in the previous rounds played screen, press the "Edit" button at the top right and press the minus symbol to the left of the round. And then press "Delete" on the right side of the round.

3) From here you can choose what hole to edit and following the screens to edit the score/stats. Once the hole has been edited, press 'Continue Playing'.

You will need to repeat this process to edit addition holes.

I am getting a “GPS not available” message when I try to download a course. What do I do?

Generally, you would only see this message if you are trying to download a course while inside a building and if settings on the phone are not set properly. The following are steps to make sure your phones’ GPS settings are set properly:

Go into “Settings” > “General” > “Location Services” and make sure “Location Services” is set to On. Depending on which version of the iPhone OS you have, you will see GolfLogix as a separate option under Location Services. Make sure both GolfLogix and Location Services are set to On.

If you had to change any of the options to On, please step outside with a clear view of the sky and try downloading a course; it can be any course. If you aren’t anywhere near the selected course, you will receive an “Out of Range” message which means the GPS is working but you aren’t close enough to the course to get yardages.

If the troubleshooting above does not help, you may need to reboot your phone to refresh the network/GPS connections the iPhone is getting. Please reboot your phone while outside by pressing and holding the power button and using the slide bar to turn off your phone and then turn it back on.

If it still does not get a GPS connection the following is the last steps for troubleshooting:

Go to “Settings” > “General” > “Auto-Lock” and change it from 1 Minute to NEVER. Then, go to “Settings” > “General” > “Reset” > “Reset Network Settings” (Please note: This will reboot your phone and clear out all settings for Wi-Fi & VPN). Next, go outside with a clear view of the sky, open the GolfLogix application and try it again.

How do I use the “Measure My Shot” feature?

When you use the "Measure My Shot" feature, make sure you press "Measure My Shot" before you start walking/driving to your ball. Then, when you get to the ball it'll show you the yardages and then press "Log My Club". Finally, select the club you used and press "Continue Playing".

How do I update the par and handicap data?

When you use the "Measure My Shot" feature, make sure you press "Measure My Shot" before you start walking/driving to your ball. Then, when you get to the ball it'll show you the yardages and then press "Log My Club". Finally, select the club you used and press "Continue Playing".

1) Download the course on the phone; then go in the "SUPPORT" option.

2) Next, press the "Update Scorecard Information" option. Once you’re at the screen showing the par/handicap data you can update each hole one at a time. Please keep in mind to make sure than there are no duplicate handicap data as this will prevent it from being submitted.

I paid for the Champion Membership and I am not getting any GPS yardages readings. I’m only getting aerial images of the holes and a blue enter score button. What’s going on?

This generally happens when the 24 hour trial expired and the "Continue as Club Member” button was pressed instead of the “Become a Champion Member”. This can also happen when you switch to a new iPhone and created a new account under a different email address and all that needs to be done is transfer the membership to the new supported iPhone.

When you paid for the annual Champion Membership, you were given a “Member Code”; this code needs to be used to attach your membership to your phone. To make sure you enter this code, download a course and when it loads to the starting hole you selected, there should be a banner at the top of the applications’ screen that says “Click here to become a Champion Member”, press on the arrow button to the right and enter the member code in the blank space then press “Tee it Up”.

In the future, if you ever get a replacement iPhone, when you install & open the GolfLogix application, there’s an option to transfer your membership to that phone by entering in your username & password.

When I download a course, all I see is the green screen and it says “<30” yards for distance even when I’m not near the course. Why is this?

This issue is due to the OS 4.0 upgrade on the iPhone 3G/3GS phones. Follow the steps below to troubleshooting the issue:

1) Go into “Settings” > “General” > “Location Services”.

2) Make sure Location Services & the GolfLogix application is set to On.

Once both are set to On, try downloading another course while outside with a clear view of the sky. If you are not near that course, you will get the “Out of Range” message, which means that you are too far to get yardages but it is getting a GPS connection.

I received a new iPhone, how do I transfer my membership to it?

There are two ways to transfer your from one supported Smartphone to a new supported Smartphone. Follow the instructions below:

1) When you first install the application to the iPhone and open it up, select the option that says “Transfer Membership”. You will need to enter in your username/email & password.

2) Go to GolfLogix.com and log into your profile. Once in your profile, go into “Settings” and then select “Transfer Membership”. There will be on-screen instructions from there.